Great technology only delivers value when people can use it.
We can design, build and support sophisticated AV systems, but none of that matters if the people in the room are unsure how to use them. Training turns an installation into something people use with confidence every day.
Part of handover, not an afterthought.
A sophisticated AV system should make people's jobs easier, not leave them nervous about touching the controls. Training is part of successful adoption, so we treat it as part of delivering the project.
It is based on the system that was actually installed in your rooms, not a generic lesson about AV, and it is pitched at the people who will really be using and supporting it.
Training for the people who actually use it.
Different people need different things from the same room. Sessions are shaped around who is in them.
The people in the room
Room users and meeting organisers who need to walk in, start a meeting and share content without thinking about it.
The people who help others
Reception and front-of-house teams who set rooms up for visitors and are first in line when someone asks for help.
The people who keep it running
IT, facilities and internal support teams and administrators who need a deeper understanding of how the system works.
Everyday confidence, room by room.
For everyday users, sessions focus on the things that happen in every meeting, using your rooms and your controls.
- 01Starting and using the system
- 02Selecting sources
- 03Joining meetings
- 04Presenting content
- 05Using microphones and cameras
- 06Controlling displays
- 07Operating room controls
- 08Common everyday workflows
- 09Basic user-level troubleshooting
- 10Knowing when and how to ask for support
A deeper handover for the people who support it.
Where it is appropriate, we provide more technical training and handover for internal IT, facilities and support teams. That covers how the system is put together, how it behaves and what to check first when something is not right.
The aim is a team that can deal with the everyday questions confidently and knows exactly when, and how, to escalate the rest.
What good training gives you.
People use the room instead of avoiding it.
The features you paid for actually get used.
A better return on the investment in the technology.
Help your people get the best from their AV.
Tell us about your project, your rooms and the people who will use them, and we will build training around the system we deliver.
Talk to our AV teamPineapple AVI Ltd, Basingstoke, Hampshire. Direct to clients, or as an engineering partner to the trade.
Tell us about your rooms and your people.
Share the rooms, the systems and who uses them, and we will suggest training that fits.